Who we are

Our website address is: https://rojehstore.com (“Website”). This Privacy Policy explains how Rojeh Store (“we”, “us”, “our”) collects, uses, and protects your personal information when you browse our Website or place an order.

Information we collect

We collect information to provide and improve our services. Depending on how you use our Website, we may collect:

  • Order information: name, billing/shipping address, phone number, email address, ordered items, and order notes.
  • Account information (if you create an account): name, email, password (stored securely), and order history.
  • Contact form information: your name, email, phone/WhatsApp, and the message you send us (including wholesale inquiries, if selected).
  • Technical information: IP address, device/browser type, pages viewed, and approximate location (based on IP) for security and analytics.

How we use your information

We use your information to:

  • Process and deliver orders, send order confirmations, and provide customer support.
  • Communicate with you about your requests (including product questions and wholesale inquiries).
  • Improve our Website, products, and user experience through analytics and performance monitoring.
  • Prevent fraud, secure the Website, and comply with legal obligations.

Payments

When you pay for an order, payment processing is handled by our payment providers HyperPay. We do not store full payment card details on our servers. Your payment provider may collect additional information as described in their own privacy policy.

Cookies

We use cookies and similar technologies to make the Website work properly, remember your preferences, keep items in your cart, and understand how visitors use our Website.

  • Essential cookies: required for core functions like cart and checkout.
  • Functional cookies: remember your preferences (for example, language and region).
  • Analytics cookies (optional): help us understand traffic and improve the Website Google Analytics / Meta Pixel.

You can control cookies through your browser settings. Please note that disabling some cookies may affect Website functionality, especially cart and checkout.

Marketing messages

If you choose to subscribe to our updates, we may send you seasonal offers, announcements, and new arrivals. You can unsubscribe at any time using the link in our emails or by contacting us.

Embedded content and social media

Our Website may display embedded content (such as Instagram feeds, videos, or maps). Embedded content from other websites behaves as if you visited those websites directly, and those services may collect data according to their own privacy policies.

Who we share your data with

We may share limited personal information with trusted service providers only when necessary to operate our Website and fulfill orders, such as:

  • Payment providers (to process payments)
  • Shipping and delivery partners (to deliver orders)
  • Website hosting, security, and performance services
  • Analytics tools (if enabled) to understand Website usage

We do not sell your personal information.

How long we retain your data

We keep your information only as long as needed for the purposes described in this policy, including legal, accounting, and security requirements. For example, we may retain order records for tax and compliance purposes. If you have an account, your account information remains until you delete the account or request deletion (subject to legal obligations).

Your rights

Depending on your location, you may have rights to access, correct, or delete your personal data, and to request a copy of the information we hold about you. You can also object to certain processing or withdraw consent where applicable.

To make a request, contact us using the details below.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Where your data is sent

Our service providers may process data on servers located in different countries. We take steps to ensure appropriate protection when data is transferred internationally.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a new “Last updated” date.

Last updated:

Contact us

If you have questions about this Privacy Policy or your personal information, please contact us:

  • Email: info@rojehstore.com
  • Phone: +962798068203
  • Location: Hijaz St, Al-Fuhais Cir., Fuheis